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Our Privacy Policy

 

Last update: April 8th, 2025

 

Restaurant Training Solutions LLC (“we” or “us”) understand that you care about how we collect, use, and share information when you interact with us through our websites, mobile applications, social media sites and handles, email, events, surveys, and research (our “Services”) and we value the trust you place in us. This Privacy Policy explains:

  • The type of information we collect through our Services.

  • How we use and protect that information

  • The types of information we may share and under what circumstances.

  • The choices regarding our collection, use, and sharing practices.

  • Details regarding our use of third-party cookies and other tracking 

      technologies

 

We have appointed a data privacy officer who is responsible for overseeing questions concerning this, Policy. If you have any questions, please contact our data protection officer in the following ways:

 

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Information We Collect

Below is a summary of the kinds of personal information we collect. We may collect this name directly from you, as you use our Services, automatically through technology you use when using our Services, or from third parties who obtain information about you from publicly available sources, or from third parties that share your information with us on your behalf.

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  • Personal Identifiers:

    • We may collect your name, phone number, and email address and address when you create an account, register for events, or complete a transaction. If you choose to create an account, you may also be asked to create a username, and we may assign one or more unique identifiers to your profile.

    • You may provide us with payment information, which may be your credit card number or a bank account, when you complete a transaction or set up a recurring payment.

    • We may collect your IP address and/or Device ID automatically when you use our Services, and may use it for marketing and sales purposes, as described in this Privacy Policy.

    • We collect information you provide when you complete a survey administered by us or a service provider acting on our behalf.

    • We collect information you provide when you purchase or take a course or an exam to provide you with those Services, and for marketing and analysis purposes.

 

  • Commercial Information: When you engage in transactions with us, we may create records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies for financial recordkeeping purposes and marketing purposes. To provide you with the Services, we will also collect information regarding appointment bookings you conduct through our site.

 

  • Geolocation Data: We may collect your IP address automatically when you use our Services. We may be able to determine your general location based on the IP address.

 

  • Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record the call for customer service and quality control purposes. We will notify you if a call is being recorded at the beginning of the call. If you take an examination, the service provider administering the exam may record video and collect your image, thermal, olfactory, and similar information for exam security purposes.

 

How We Use Your Information

We use your personal data for stated purposes and as outlined in this Policy, complying with valid legal grounds under applicable data protection laws. The legal ground will depend on the purpose for which we process your personal data. We use your personal data in the following ways as necessary in our legitimate business interests, including to meet our membership obligations and to provide Services.

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We may use the information we collect from you for the following purposes:

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  • To provide membership services, and to keep our membership contact information up to date.

  • To provide you with our products and services, including taking steps to enter a contract for sale or for services, process payments, fulfill orders, and send service communications.

  • To communicate exam results, pending expiration dates or other information regarding your certificate, certification, or similar status.

  • To demonstrate that you have received certain certificates or certifications.

  • To provide information or other materials relating to an event you are currently or previously registered for, including information regarding speakers, exhibitors, sponsors, or other attendees.

  • To enable additional features on our Services and to provide you with a personalized service.

  • To allow members or potential employers to access and download information posted on Hire Military! or other job board related sites.

  • To ensure compliance with standards set forth by accreditation bodies relevant to certifications.

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We may use your personal data in the following ways as necessary for certain legitimate interests, or where you have given your consent to such processing to the extent required by applicable law (in which case, such consent can be withdrawn at any time):

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  • To provide you with information for our products and services, or products or services of our commercial partners, that we believe may be of interest to you.

  • To create custom audiences on social media sites.

  • To provide you with the best service and improve and grow our business, including understanding our customer base, how customers use and interact with our Services, purchasing trends and understanding the effectiveness of our marketing.

  • To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.

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We retain your information in accordance with record retention policies, based on levels of business importance and internal guidance for compliance with auditing and legal requirements, and in accordance with retention requirements set forth by accreditation bodies.

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How We Secure the Information We Collect from or About You

 

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. Once we have deidentified your data, we will not attempt to reidentify it. We may de-identify your data, and we will maintain and use de-identified data only in a de-identified way and will not attempt to re-identify the data. De-identified information cannot be used to infer information about you or otherwise be linked to you.

While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.

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Sensitive Personal Information

 

Some of the Personal Information we collect falls under the definition of “Sensitive Personal Information” under the CPRA. The following is a description of our data collection practices with respect to Sensitive Personal Information, including the Sensitive Personal Information we collect, the sources of that Sensitive Personal Information, the purposes for which we collect Sensitive Personal Information, and whether we disclose that Sensitive Personal Information to external parties. We may use all the Sensitive Personal Information for any of the purposes described in this Privacy Policy unless limitations are listed. The categories we use to describe the information are those enumerated in the CPRA.

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  • Government Identifiers. If you take an examination, we may collect images of your driver’s license, state identification card, or passport to verify your identity. We may collect your Social Security number to verify your identity or to comply with applicable law.

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  • Complete account access credentials. We may collect information, such as usernames, account numbers, or card numbers combined with required access/security code or password, for security purposes.

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  • Racial or ethnic origin. We do not collect information about your gender identity, sexuality, disability status, race, and/or ethnic origin that you voluntarily disclose to us when using the Services (a) as required by applicable law, federal contracts or grants, or accreditation agencies, (b) to ensure that we are not discriminating against anyone on the basis of their protected classifications, (c) to provide accommodations on the basis of disability, (d) to ensure that we appropriately refer to your gender identity, or (e) to evaluate our recruitment and other strategies so that our Services reflect the diversity of the restaurant, foodservice and hospitality industry.

 

 

Right to Limit Use or Disclosure of Sensitive Personal Information

 

To the extent that we collect Personal Information that is subject to the CPRA, you may have the right to limit the use or disclosure of your Sensitive

To the extent that we collect Personal Information that is subject to the CPRA, you may have the right to limit the use or disclosure of your Sensitive Personal Information to just actions to those that:

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  • help to ensure security and integrity, if the use of your Sensitive Personal Information is necessary and proportionate to the purpose of ensuring security and integrity.

  • are for short-term, transient use, so long as your Sensitive Personal Information is not disclosed to another third party and is not used to build a profile about you or otherwise alter your experience.

  • engage in the performance of services on behalf of our business, such as maintaining or servicing accounts, verifying customer information,

  • processing payments, providing financing, providing analytic services, and/or providing storage; and

  • are used to undertake activities to verify or maintain the quality or safety of the Services.

 

Sensitive Data

Some of the Personal Information we collect falls under the definition of “Sensitive Data” under the NJDPA. The following is a description of our data collection practices with respect to Sensitive Data, including the Sensitive Data we collect, the sources of that Sensitive Data, the purposes for which we collect Sensitive Data, and whether we disclose that Sensitive Data to external parties.

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  • Protected Characteristics. 

We may collect your age to comply with laws that restrict collection and disclosure of personal information belonging to minors. We may collect information about your gender identity, sexuality, disability status, race, and/or ethnic origin that you voluntarily disclose to us when using the Services (a) as required by applicable law, federal contracts or grants, or accreditation agencies, (b) to ensure that we are not discriminating against anyone on the basis of their protected classifications, (c) to provide accommodations on the basis of disability, (d) to ensure that we appropriately refer to your gender identity, or (e) to evaluate our recruitment and other strategies so that our Services reflect the diversity of the restaurant, foodservice and hospitality industry. We disclose that information only to third parties performing services on our behalf, to governmental entities as required by applicable law, federal contracts, or grants, and to accreditation bodies as required to offer certifications accredited by such bodies.

 

  • Financial Information. 

We may collect your credit card or debit card number, security code and expiration date on the card, and other account holder information for transactions, including process payments, when you make purchases from us or donations to us. We may collect your account and routing numbers, and other information necessary to make and receive payments via ACH or other electronic transfers of funds. We collect and use this information only for transactions, including processing payments, and

disclose this information only to service providers assisting us in processing invoices and payments and completing transactions.

 

 

We may update this Policy from time to time. We will post any changes, and such changes will become effective when they are posted, unless otherwise required by law. Your continued use of our Services following the posting of any changes will mean you accept those changes. For questions about our privacy practices, contact us at:

Ulysse Trent Cook
Restaurant Training Solution LLC
P.O. Box 1718
O’ Fallon, MO 63366
1-636-544-3980
Email: trent.restaurantsolutions.com. 

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